Terms of Service

The terms and conditions governing the use of our services

2025/06/23

Last updated: June 23, 2025

Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and FlowChart AI, a service operated by Chaowen Tan ("we," "our," or "us") governing your use of our AI-powered flowchart generation website, software, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

Acceptance of Terms

Binding Agreement

By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Age Requirements

You must be at least 18 years old to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian.

Authority to Accept

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Description of Services

Core Services

We provide a Software-as-a-Service (SaaS) platform that includes:

  • AI-powered flowchart generation and editing
  • Interactive canvas with drawing and diagramming tools
  • AI chat assistant for flowchart creation guidance
  • User account management and authentication
  • Subscription-based access to premium features
  • Integration with third-party AI services
  • Web-based dashboard and project management tools

Service Availability

Our Services are provided over the internet and are generally available 24/7, subject to maintenance, updates, and technical issues beyond our control.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice to users.

User Accounts and Registration

Account Creation

To access certain features of our Services, you must create an account by providing accurate and complete information. You may register using:

  • Email and password
  • Google account integration
  • GitHub account integration

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Using strong passwords and enabling available security features

Account Information

You agree to:

  • Provide accurate, current, and complete information
  • Update your information to keep it accurate and current
  • Not create multiple accounts for the same individual or entity
  • Not share your account with others

Subscription Plans and Billing

Available Plans

We offer various subscription plans:

  • Free Plan: Limited access to basic features with usage restrictions
  • Premium Plans: Enhanced features and higher AI usage limits
  • Custom Plans: Available upon request for specific needs

Billing and Payment through Creem

  • Merchant of Record: Creem (Armitage Labs OÜ) acts as our Merchant of Record for all transactions
  • Billing Cycles: Monthly or annual billing cycles available
  • Payment Methods: We accept major credit cards and other payment methods through Creem
  • Billing Statement: Creem's name will appear on your credit card statement
  • Automatic Renewal: Subscriptions automatically renew unless cancelled
  • Price Changes: We will provide 30 days' notice of any price increases
  • Taxes: Creem handles all applicable tax collection and remittance

Payment Processing

  • All payments are processed securely by Creem (Armitage Labs OÜ), our third-party payment processor and Merchant of Record
  • We do not store your payment card information
  • Payment disputes should be directed to our support team or handled through Creem's customer portal
  • Failed payments may result in service suspension after reasonable retry attempts
  • Creem is responsible for PCI compliance and payment security

Your Responsibilities When Making a Payment

You are responsible for:

  • Ensuring all billing information is accurate and up-to-date
  • Keeping your payment method valid and funded
  • Resolving any charge disputes with Creem in good faith
  • Notifying our team promptly of any suspected billing errors or fraudulent charges

Refund Policy

Creem Merchant of Record Refund Policy

As Creem acts as our Merchant of Record, all refunds are subject to both our policy and Creem's terms:

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscribers:

  • Eligibility: Available to first-time subscribers only
  • Time Limit: Refund requests must be made within 14 days of initial subscription
  • Process: Contact our support team or use Creem's customer portal to request a refund
  • Processing Authority: Creem reserves the right to process refunds within 60 days to prevent chargebacks
  • Processing Time: Refunds will be processed within 5-10 business days through Creem
  • Method: Refunds will be issued to the original payment method
  • Deduction: Refund amounts are deducted from our next payout from Creem

Refund Exclusions

Refunds are not available for:

  • Renewals of existing subscriptions
  • Accounts terminated for Terms of Service violations
  • AI usage that has already been consumed
  • Custom or enterprise plans (unless specifically agreed)

Pro-Rated Refunds

For annual subscriptions cancelled after the 14-day period, we may provide pro-rated refunds at our discretion based on unused service time, subject to Creem's processing policies.

AI Services and Content Generation

AI-Powered Features

Our Services include AI-powered flowchart generation using third-party providers:

  • Flowchart Generation: AI-powered creation of flowcharts, diagrams, and visual content
  • Chat Assistant: AI-powered guidance and assistance for flowchart creation
  • Content Processing: AI-assisted analysis and enhancement of user content
  • Text-to-Diagram: Converting text descriptions into visual flowcharts

AI Service Providers

We currently use the following AI service:

  • OpenRouter: For AI model access, text processing, and flowchart generation capabilities

We may integrate additional AI services in the future to enhance functionality, and users will be notified of any significant changes to our AI service providers.

AI Content Ownership and Rights

  • User Ownership: You retain ownership of flowcharts and content you create using our AI tools
  • Commercial Use: You may use AI-generated flowcharts for any lawful purpose, including commercial use
  • Quality Disclaimer: We do not guarantee the accuracy, quality, or suitability of AI-generated content
  • Copyright Responsibility: You are responsible for ensuring your use of AI-generated content does not infringe third-party rights

We are not responsible for any consequences resulting from reliance on AI-generated diagrams or content.

AI Service Limitations

  • Usage Quotas: AI features are subject to usage limits based on your subscription plan
  • Guest Limitations: Guest users are limited to 1 AI generation per month
  • Free Users: Limited to 5 AI generations per month
  • Premium Users: Higher monthly limits based on subscription tier
  • Content Filtering: We implement automated systems to prevent generation of harmful, illegal, or inappropriate content
  • Service Availability: AI features depend on third-party services and may be temporarily unavailable
  • Content Moderation: We reserve the right to review and remove content that violates our policies

User Content and Data

Your Data Ownership

  • Complete Ownership: You retain full ownership of all flowcharts, data, content, and information you upload, create, or store using our Services
  • Data Portability: You can export your flowcharts and data at any time in standard formats
  • Data Control: You can modify, delete, or restrict access to your data through your account settings

License to Use Your Content

By using our Services, you grant us a limited, non-exclusive, royalty-free license to:

  • Store, process, and transmit your content to provide the Services
  • Make backup copies for security and service continuity
  • Analyze usage patterns to improve our Services (in aggregated, anonymized form)
  • Display your content as directed by you through the Services
  • Process your content through AI services to provide flowchart generation features

Data Security and Privacy

  • Security Measures: We implement industry-standard security measures to protect your data
  • Privacy Compliance: We process your data in accordance with our Privacy Policy and applicable privacy laws
  • Data Retention: We retain your data only as long as necessary to provide Services or as required by law
  • Data Deletion: Upon account termination, we will delete your data within 30 days unless legally required to retain it

Third-Party Services and Integrations

Authentication Services

We integrate with third-party authentication providers:

  • Google: Subject to Google's Terms of Service and Privacy Policy
  • GitHub: Subject to GitHub's Terms of Service and Privacy Policy
  • Data Access: We only access basic profile information necessary for account creation

Payment Processing by Creem

  • Creem Integration: All payments are processed by Creem (Armitage Labs OÜ), subject to their terms and privacy policy
  • Merchant of Record: Creem acts as the legal seller and appears on billing statements
  • Payment Security: We do not store payment card information; all payment data is handled by Creem
  • Dispute Resolution: Payment-related disputes are handled according to Creem's policies and Estonian law
  • Tax Compliance: Creem handles all tax collection, calculation, and remittance
  • Fraud Protection: Creem provides fraud detection and chargeback protection

AI Service Providers

We use various third-party AI services:

  • OpenRouter: For text generation and AI model access
  • Fal.ai: For image and media generation
  • Replicate: For specialized AI model hosting
  • Service Terms: Use of AI features is subject to the respective providers' terms of service
  • Data Processing: Your prompts and content may be processed by these services to provide AI functionality

Hosting and Infrastructure

  • Vercel: For application hosting and global content delivery
  • Data Storage: Currently stored within Vercel's infrastructure; we may implement additional storage solutions (such as Cloudflare R2) in the future
  • Data Location: Services are hosted globally for optimal performance

Third-Party Responsibility

  • We are not responsible for the availability, functionality, or policies of third-party services
  • Changes to third-party services may affect our Services
  • You agree to comply with the terms of service of integrated third-party providers

Acceptable Use Policy

Permitted Uses

You may use our Services for any lawful purpose, including:

  • Creating flowcharts for personal, educational, or commercial use
  • Integrating with your own applications and workflows
  • Collaborating with team members and clients
  • Building and scaling your business operations
  • Educational and training purposes

Prohibited Activities

You agree not to:

Illegal Activities:

  • Use our Services for any illegal purpose or in violation of any laws
  • Generate content that promotes illegal activities
  • Infringe on intellectual property rights of others

Harmful Content:

  • Create content that is defamatory, harassing, or threatening
  • Generate content that promotes violence, hatred, or discrimination
  • Produce content that is sexually explicit involving minors

Service Abuse:

  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use automated systems to access our Services beyond normal usage
  • Reverse engineer, decompile, or attempt to extract source code
  • Interfere with or disrupt the integrity or performance of our Services
  • Circumvent usage limits or restrictions

Commercial Restrictions:

  • Resell or redistribute our Services without authorization
  • Use our Services to compete directly with us
  • Share account credentials with unauthorized users
  • Use our Services to create competing AI flowchart generation tools

Content Moderation

  • We reserve the right to review, monitor, and remove content that violates these Terms
  • We may suspend or terminate accounts that repeatedly violate our policies
  • We use automated systems and human review to enforce our policies

Intellectual Property Rights

Our Intellectual Property

  • Service Ownership: We own all rights, title, and interest in our Services, including software, designs, trademarks, and proprietary technology
  • License to Use: We grant you a limited, non-exclusive, non-transferable license to use our Services according to these Terms
  • Restrictions: You may not copy, modify, distribute, or create derivative works of our proprietary technology

User-Generated Content

  • Your Rights: You retain all rights to flowcharts and content you create using our Services
  • Our Rights: We do not claim ownership of your content but require limited rights to provide Services
  • Feedback: Any feedback or suggestions you provide may be used by us without compensation
  • DMCA Compliance: We comply with the Digital Millennium Copyright Act
  • Infringement Claims: If you believe your copyright has been infringed, contact us with a DMCA notice
  • Counter-Notices: Users may submit counter-notices for content removed due to copyright claims

Privacy and Data Protection

Privacy Policy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Processing

  • Legal Basis: We process your data based on contract performance, legitimate interests, and consent where required
  • International Transfers: Your data may be transferred to and processed in countries outside your residence, including Singapore (for payment processing through Creem) and the United States (for AI processing and hosting)
  • Data Subject Rights: You have rights regarding your personal data as described in our Privacy Policy

Cookies and Tracking

Our use of cookies and similar technologies is described in our Cookie Policy, which is incorporated into these Terms by reference.

Service Availability and Support

Service Availability

  • We strive to maintain high service availability but do not guarantee uninterrupted access
  • Scheduled maintenance will be announced in advance when possible
  • We are not liable for service interruptions due to factors beyond our control

Customer Support

  • Support Channels: Support is available through email and in-app messaging
  • Response Times: We aim to respond to support requests within 24-48 hours
  • Support Scope: Support covers technical issues, billing questions, and general assistance with our Services
  • Contact: support@flowchartai.org

Updates and Maintenance

  • We regularly update our Services to improve functionality and security
  • Some updates may temporarily affect service availability
  • We will notify users of significant changes that affect functionality

Account Termination

Termination by You

  • Cancellation: You may cancel your subscription at any time through your account settings
  • Effect: Cancellation stops future billing but you retain access until the end of your current billing period
  • Data Export: We recommend exporting your flowcharts and data before cancellation

Termination by Us

We may suspend or terminate your account if:

  • You violate these Terms or our policies
  • Your account is inactive for an extended period
  • We discontinue the Services (with reasonable notice)
  • Required by law or legal process
  • You engage in fraudulent activity or payment disputes

Effect of Termination

Upon termination:

  • Your access to the Services will be discontinued
  • Your data will be deleted within 30 days unless legally required to retain it
  • You remain responsible for any outstanding fees
  • Provisions of these Terms that should survive will continue to apply

Disclaimers and Limitations of Liability

Service Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Guarantees of accuracy, reliability, or completeness of content
  • Assurances of uninterrupted or error-free service

AI Content Disclaimers

  • No Accuracy Guarantee: We do not guarantee the accuracy, completeness, or reliability of AI-generated flowcharts
  • User Responsibility: You are solely responsible for reviewing and verifying AI-generated content before use
  • No Professional Advice: AI-generated content should not be considered professional advice
  • Third-Party AI Services: AI functionality depends on third-party services beyond our control

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

  • Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages
  • Data Loss: Loss of data, profits, revenue, or business opportunities
  • Service Interruptions: Damages resulting from service unavailability or interruptions
  • Third-Party Actions: Actions or omissions of third-party service providers, including Creem and AI service providers

Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.

We are not liable for interruptions caused by third-party service outages, including but not limited to Creem, OpenRouter, Fal.ai, Replicate, Vercel, or network providers.

Indemnification

You agree to indemnify, defend, and hold harmless FlowChart AI and Chaowen Tan from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Content you submit, post, or transmit through our Services
  • Your use of AI-generated content

Dispute Resolution and Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions, except for payment-related disputes which are governed by Estonian law through Creem.

Dispute Resolution Process

Before filing any legal action, you agree to:

  1. Direct Communication: Contact us directly to attempt to resolve the dispute
  2. Good Faith Negotiation: Engage in good faith negotiations for at least 30 days
  3. Mediation: If direct negotiation fails, participate in mediation if requested

Jurisdiction and Venue

For disputes that cannot be resolved through the above process:

  • Service-Related Disputes: Any legal action must be brought in the courts of Singapore
  • Payment-Related Disputes: Subject to Creem's terms and Estonian jurisdiction
  • Personal Jurisdiction: You consent to the personal jurisdiction of such courts
  • Venue: You agree that venue is proper in such courts

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the use of our Services.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, internet service provider failures, or third-party service disruptions.

Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Changes to These Terms

Modification Rights

We reserve the right to modify these Terms at any time. When we make changes:

  • Notice: We will provide notice of material changes via email or prominent notice on our website
  • Effective Date: Changes will take effect 30 days after notice is provided
  • Continued Use: Your continued use of our Services after the effective date constitutes acceptance of the modified Terms

Version Control

  • We will maintain version history of these Terms
  • Previous versions will be available upon request
  • The date of last modification will be indicated at the top of these Terms

Contact Information

If you have any questions about these Terms of Service, please contact us:

For payment-related inquiries, you may also contact Creem directly through their customer support channels.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on this page and notifying users via email when appropriate.

Contact Us

If you have any questions about these Terms, please contact us.